Great customer service. They have an app to set appointments and even gave me a complimentary soda!
DON'T BUY GROUPON FOR THIS PLACE!!! Bought a Groupon deal for this business. I called to make an appointment and the owner told me that his shop was fully booked for the next two months. So I made an appointment and waited for two months. Then during the week before my appointment, I called to confirm my appointment. The owner told me my appointment was canceled because I didn't call to confirm on the Monday of that week. He told me the next availability time for me will be 4 months later. He makes people to make an appointment so ahead of time and cancels it on his terms. Then he wanted . Basically he makes it impossible for me to redeem my Groupon. He also lied to me. He gave me appointment for 2PM on Saturday, 2 months later he told me the shop closed at 2PM on Saturdays. Very dishonest business owner. People should be careful with this place. Not trustworthy for your cars and your safety!!!
I just wanted to say thank you to JCW. The owner and workers are honest people and redid my timing belt, water pump and oil change all within reasonable price. This is my second time coming to check my radiator and still excellent service. I'll recommend anyone in the Azusa / Irwindale / West Covina / Covina / Glendora area to check them out. You won't be disappointed. JCW is now my go to place for any car concerns or questions.
Judd, the shop owner knows his stuff. Great mechanic. The other mechanics in the shop are pretty awesome too. Beware of their secretary Camille who sits at the front desk and lords over the telephones. Likes to estimate high for costs and will last minute overcharge you without a second thought. Needs to work on communication. Other than the old guy, very solid shop.
if your going to buy the groupon for oil change, please call beforehand to to confirm if they have time otherwise you'll be at this place for hours waiting on your car to be done.
Jcw Auto Repair Service is a US Car Repair based in Azusa, California. Jcw Auto Repair Service is located at 245 S Irwindale Ave, Azusa, CA 91702, USA.
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